🛍️ Orders & Shopping

Q: How do I place an order?

A: Simple! Browse our collection, choose your size and style, add to cart, and complete checkout. You’ll receive an order confirmation email once you’re done.

Q: Can I change or cancel an order?

A: If your order is still in “processing” status, we might be able to adjust it. Please email support@nekkidnow.com ASAP with your order number and what you’d like changed. We can’t promise, but we’ll try.

Q: Is inventory always accurate?

A: We do our best to keep stock up to date. In rare cases of overselling, we’ll notify you promptly, issue store credit (or a substitute), and help you pick a different style.

🚚 Shipping, Lost Packages & Damaged Items

Q: What are your shipping options and delivery timeframes?

A: Orders are typically processed within 1–3 business days. Shipping can take 2 to 14 business days, depending on where it’s coming from or your location.

Q: Do you ship internationally?

A: Yes — we ship globally. Be aware: international orders may encounter customs or import taxes, which are your responsibility. Delivery times may also vary.

Q: My package hasn’t arrived. What now?

A: If your package is late, lost, or “somewhere in transit limbo,” email us at support@nekkidnow.com. Please include your order number. We’ll open an investigation and help find a resolution.

Q: My item arrived damaged or incorrect. What should I do?

A: Ugh, we hate that. Snap clear photos of the damage or wrong item, and send them along with your order number. Once verified, we’ll issue store credit so you can choose something you’ll love.

🔄 Returns, Store Credit & Exchanges

Q: Can I get a refund?

A: We don’t offer refunds—ever. We do offer store credit within 30 days of delivery (subject to eligibility). Use that credit to grab something else you like more.

Q: How do I request store credit?

A: Email us at support@nekkidnow.com with your order number and a brief description of why. We may ask for photos. Once approved, credit is applied to your account.

Q: What if I sent an item back without permission?

A: We won’t accept unauthorized returns. Always get approval first, or your package may be rejected or turned into a dog toy.

Q: Can I exchange an item?

A: Sort of. We don’t do direct exchanges. Instead, get your store credit approved and then place a new order for the item you want.

🔐 Account & Privacy

Q: Do I need an account to shop?

A: Guest checkout is possible, but to receive store credit (especially after refundless policies), you’ll need to create an account so credit is properly tracked.

Q: Is my personal information safe?

A: Absolutely. Your privacy is a top priority. We use security measures to protect your data. Read our full Privacy Policy for more details.

Q: Can I delete my account or data?

A: Yes — just email us with your request, and we’ll process it within 30 days. Be aware: deleting your account means losing your order history and any outstanding credit.

💳 Payments & Promotions

Q: What payment methods do you accept?

A: We accept major credit and debit cards, as well as payment gateways supported by Shopify (e.g., Apple Pay, Google Pay, etc.).

Q: Do you run sales, discounts, or promo codes?

A: Yes! We love a good deal. Subscribe to our email list or follow us on social media to stay in the loop. Promo codes are subject to terms and may have usage limits.

🎯 Sizing, Fit & Product Care

Q: How do I pick the right size?

A: Check our sizing chart (usually linked on each product page) and measure yourself carefully. When in doubt, contact us with your measurements and we’ll help.

Q: How should I care for my items?

A: Each product has care instructions. Generally: wash gently (cold or hand wash), avoid bleach, air dry when possible, and skip the heavy iron or tumble dry (unless the label says otherwise).

📞 Contact & Support

Q: How can I contact customer service?

A: Send us an email at support@nekkidnow.com. We try to respond within 1–2 business days.

Q: Do you have a physical store?

A: Not yet! We operate exclusively online for now. But our business address is:

371 Hoes Lane, Suite 200

Piscataway, NJ 08854

USA

🌐 Legal & Miscellaneous

Q: Where can I view your full policies (Privacy, Terms, Returns)?

A: Links to all policies are available in the footer of the website. We encourage you to read them — yes, even the legal bits.

Q: What if your policies change?

A: We reserve the right to update any policy at any time. If changes are essential, we may send an announcement. Your continued use means you accept the new terms.